Huddersfield Town

Season cards for the 2024/25 season will go on sale to existing members on Wednesday 8 May, and to new members on Monday 17 June.

Please note: Age banding relates to the age you will be come 1 September 2024.

Yes, as a current Season Card holder you will be giving priority to purchase your existing seat for the 2024/25 campaign.

If you are an existing Season Card holder, you can move seats in one of two ways:

You can move seats when tickets go on sale on Wednesday 8 May, however, you will only be able to move to a seat which is currently unoccupied.

Or you can move seats once the renewal period closes on Friday 7 June, at which point any seats that were not renewed will become available.

As a current Season Card holder, you will be able to renew additional Season Cards within your network (who are also existing Season Card Holders) as you renew your own.

Your credit will appear on your online ticket office account for you to use.

2024/25 Season Cards will arrive with supporters in mid-July 2024.

Supporters have two options to opt-in for v12 finance with both six month and 10 month plans available.

Applicants for finance need to be 18 years or older. The lender will carry out checks with credit reference agencies and fraud prevention agencies.

When you click ‘Pay’ you will be taken to the V12 Retail Finance application form to complete your application for finance. The application form may contain some personal information you have previously provided. Please check this information is accurate and fill in any missing information. 

You will also need to provide: 

• Three years’ address history

• Employment and income information

• Your bank account number and sort code to set up a Direct Debit in your name

The Huddersfield Town Association Football Club Ltd is an Appointed Representative of Product Partnerships Limited who are authorised and regulated by the Financial Conduct Authority, FCA registration number 626349.

The Huddersfield Town Association Football Club Ltd is the broker and not the lender and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. The permissions of Product Partnerships Limited as a Principal firm allow The Huddersfield Town Association Football Club Ltd to undertake credit broking. Credit provided subject to age and status. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

This Information relates to the activities undertaken by The Huddersfield Town Association Football Club Limited

The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

Treating Customers Fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.

What Products do we offer?
We are a credit broker not a lender. We will only introduce you to V12 Retail Finance Limited (FRN 679653) who may be able to assist you with your requirements.

Other Finance Facilities
You may be able to obtain funding for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.

Commission Disclosure 
We do not receive any commission for introducing customers to a finance provider.
What will you have to pay to us for this service? You will not make any payment to us for processing a finance application or for introducing you to a finance provider. All charges that you will pay including, interest, documentation fees or rentals, where applicable, will be clearly shown on the finance agreement.

Affordability
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
 
Who regulates us?
The Huddersfield Town Association Football Club Limited is an Appointed Representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority for regulated consumer credit activities; registration number 626349. You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

What to do if you have a complaint.
If you wish to register a complaint, you can contact Product Partnerships Limited at:
In writing: Product Partnerships Limited, Suite D2, Joseph’s Well, Hanover Walk, Leeds, LS3 1AB
By telephone: 01274 921234
By email: info@productpartnerships.com
The contact details for The Huddersfield Town Association Football Club Limited are:
Address: John Smith’s Stadium, Stadium Way, Huddersfield, HD1 6PG
Telephone: 01484 960 620
Email: info@htafc.com       

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If your complaint is not resolved to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, whose contact details are set out below:

In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
By telephone: 0800 0234567
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
 
Understanding our products and documents
If you have any health issues, difficulty in understanding information or there are any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.

CONFIDENTIALITY AND DATA PROTECTION
Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any services you request. This will include passing this information to V12 Retail Finance Limited to enable them to make a credit decision. The lender may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you.

This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data please contact us.

To see our privacy policy, which details how your information will be processed and your rights, please CLICK HERE.

Yes! All disabled supporters renewing can renew online.

If you haven’t used the online Ticket Office before, CLICK HERE for a step-by-step online guide on our website, where there is a ‘how to’ video to watch too.

Yes, by adding your family and friends to your online account. If you haven’t completed this process before, please CLICK HERE to find out how.

We are currently reviewing our car parking for the 2024/25 season. Please keep checking htafc.com for more information in due course.

Your seat will be reserved for a period of five weeks from when Season Cards go on sale on Wednesday 8 May until the renewal period closes on Friday 7 June, after which time your seat will be released for general sale.

You will be able to purchase Season Cards in the general sale window, which begins on Wednesday 17 June.

Yes, but only to seats that are unoccupied.

The general sale window opens on Wednesday 17 June - you will be able to purchase your Season Card then.

If you are not an existing Season Card Holder and are interested in joining us for the upcoming 2024/25 season, CLICK HERE!